Examining the Structural Relationships of Service Recovery, Customer Satisfaction and Image in Online Retailing

Author: Suresh Kandulapati, Raja Shekhar Bellamkonda. Abstract: This study proposes and tests a structural model to examine the interrelationships among service recovery, customer satisfaction and image in the context of online retailing in India. The study adopts and validates E-RecS-QUAL scale to measure online service recovery.

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Knowledge Management and Supply Chain – A study in Indian Perspective

Author: Viqar Ali Baig, Javaid Akhter, Mohd Shahid Mewat. Abstract: Realizing the importance of KM in Supply Chain (SC), an effort has been made in this paper to suggest a theoretical framework for KM in SC and to authenticate the frame with the help of an experiential study conducted with Indian enterprises.

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Global Supply Chain Practices and Problems Facing Developing Countries: A Study in Tanzania

Author: Kabossa A.B. Msimangira, Clemence P. Tesha. Abstract: The objective of this study is to explore the global supply chain problems and risks facing the developing countries, with reference to the transport sector in Tanzania. Since the study is exploratory, we used a qualitative data collection method, using a case study research approach, which is appropriate to the exploratory and the interpretive research approach.

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