Author: Rohit Kr Singh, P. Acharya. Abstract: The purpose of this paper is to identify the stage of supply chain which can help enhance its overall flexibility. Dimensions of supply chain flexibility are extracted from extant literature.
Author: Suresh Kandulapati, Raja Shekhar Bellamkonda. Abstract: This study proposes and tests a structural model to examine the interrelationships among service recovery, customer satisfaction and image in the context of online retailing in India. The study adopts and validates E-RecS-QUAL scale to measure online service recovery.
Author: Viqar Ali Baig, Javaid Akhter, Mohd Shahid Mewat. Abstract: Realizing the importance of KM in Supply Chain (SC), an effort has been made in this paper to suggest a theoretical framework for KM in SC and to authenticate the frame with the help of an experiential study conducted with Indian enterprises.
Author: Kabossa A.B. Msimangira, Clemence P. Tesha. Abstract: The objective of this study is to explore the global supply chain problems and risks facing the developing countries, with reference to the transport sector in Tanzania. Since the study is exploratory, we used a qualitative data collection method, using a case study research approach, which is appropriate to the exploratory and the interpretive research approach.