The journals in the list below have been accepted for publication in Operations and Supply Chain Management: An International Journal. We are currently in the process of assigning each of these entries into our upcoming issue. Once published, you can access the corresponding article for free through our repository. Please feel free to contact us via Contact Us page or our email for any inquiries.
1. Using Lean and Voice of Customers to fulfil needs in the charity sector – A reflective case study Author(s):
Huay Ling Tay (Singapore University of Social Sciences, Singapore),
Julian See (Singapore University of Social Sciences, Singapore)
Lean principles are widely adopted in the manufacturing and services industries. However, few organisations consider Lean in the operations nor implement Lean initiatives in the charity sector. This paper is a narrative reflection of an action case research study conducted in a charity organisation in Singapore - the Food Bank Singapore (FBS), where Lean principles were adapted to optimise available resources to meet the needs of beneficiaries and donors. We found three key priorities that must be established by gathering and listening to the voice of customers (VOC), including the beneficiaries and donors in the charity context. The three priorities relate to the roles of the key stakeholders that support FBS’s mission of eradicating hunger and all forms of food insecurity in Singapore. The first priority is enabling donors to donate right to meet beneficiaries’ needs. The second priority is enabling FBS operations to serve the diverse beneficiaries’ needs better. The last priority is offering beneficiaries the “Dignity of Choice” of foods. This paper underlines the critical success factors for adopting Lean: - appropriate leadership, staff engagement, and stakeholder management. The reflective findings from this article will enable non-profit and charity professionals to better understand the application of Lean principles.
2. Employee Retention and the Moderating Role of Psychological Ownership in Retail Author(s):
Diep T.N. Nguyen (Tomas Bata University in Zlin, Czechia),
Lubor Homolka (Tomas Bata University in Zlin, Czechia),
Sinh Duc Hoang (Tomas Bata University in Zlin, Czechia),
Hanh C.D. Nguyen (Asian Institute of Technology, Thailand)
Retailing is one of the critical stages in supply chain operations, in which human resources and employee retention play a decisive role as in any organization. Based on motivation theories for employee retention (ER), this study examines the integrated indirect effects of organizational and personal motivators on ER through employee engagement (EE) in the retail industry. Furthermore, it assesses how psychological ownership (PO) directly affects ER and moderates the effect of ER on EE of full-time employees in the Vietnamese context as empirical evidence. The combination of a qualitative methodology (in-depth interviews with retail experts) and a quantitative methodology (a survey conducted with 571 full-time retail employees) is deployed. PLS-SEM with SmartPLS is utilized for data analysis and hypothesis testing. The study findings demonstrate that the integrated roles of organizational and personal motivators significantly affect ER through EE in retail companies. Interestingly, the study discovered that PO has a significant positive influence on ER, but a higher PO can reduce the relationship between EE and ER. Practically, the study highlights the implication that organizational motivators may not be sufficient to retain employees, since the intention of employees to remain or quit also depends on personal factors. It also suggests that in the working environment with a solid relationship between EE and ER, PO can lead to negative employee behaviour, such as bias, misconduct, and disengagement, which may harm the company.
3. Inventory Modelling for technology generation products under uncertain trade credit terms and imprecise procurement costs Author(s):
Gaurav Nagpal (BITS Pilani, India),
Udayan Chanda (BITS Pilani, India),
Alok Kumar (Fore School of Management, India)
The inventory policies for any product under the trade credit mechanism are influenced by the procurement price per unit and the credit period offered by the seller to the buyer. This paper develops an inventory model for the technology generations under the imprecise trade credit period and the imprecise procurement cost. It considers the demand that is credit-linked and governed by innovation diffusion as well. The imprecise nature of the parameters is captured by the use of fuzzy numbers. The trapezoidal membership function has been used to fuzzify the profit function with the imprecise parameters, and then the centroid method is used to de-fuzzify the profit. The numerical illustrations have been performed, followed by the sensitivity analysis with the launch timing of the second generation product. A few important implications for the inventory practitioners and the possible extensions of this work have also been discussed.