The purpose of this study is to evaluate critical success factors (CSFs) for the implementation of an enterprise resource planning (ERP) system from a user perspective. Users play a vital role when implementing an ERP system, but their perspective has been neglected in the literature. A better understanding of their perspective promises to contribute to the design of more effective ERP systems, its implementation, and management. In order to identify the user perspective, a survey was conducted within three organizations from Pakistan that have recently implemented an ERP system. The questionnaire was developed based on thirteen CSFs deduced from literature. Based on each CSF’s level of importance, they are ranked in order of importance and divided into three groups: most important, important and not important. Findings reveal that users of the three organizations in Pakistan believe that the implementing organization should prioritize the following four CSFs when implementing an ERP system: education and training, strategic decision-making, communication, and business process alignment.

@article{oscm-2018-249,
  title={Enterprise Resource Planning System Implementation: A User Perspective},
  year={2018},
  author={Ewout Reitsma and Per Hilletofth and Umer Mukhtar},
  journal={Operations and Supply Chain Management: An International Journal},
  volume={11},
  number={3},
  pages={110--117},
  doi={10.31387/oscm0320207}
}

Ewout Reitsma, Per Hilletofth, Umer Mukhtar (2018). Enterprise Resource Planning System Implementation: A User Perspective. Operations and Supply Chain Management: An International Journal, 11(3), 110-117. https://doi.org/10.31387/oscm0320207