@article{Tay2022,
author = {Tay, Huay Ling and See, Julian},
title = {Using Lean and Voice of Customers to Fulfil Needs in the Charity Sector – A Reflective Case Study},
journal = {Operations and Supply Chain Management: An International Journal},
volume = {15},
number = {3},
pages = {303--312},
year = {2022},
publisher = {OSCM Forum},
doi = {http://doi.org/10.31387/oscm0500348}
}