1. OSCM Publications
  2. Volume 17, Issue 1, 2024

Volume 17, Issue 1, 2024

  1. Data Analytics in Supply Chain Management: A State-of-the-Art Literature Review
    • Farzaneh Darbanian
    • Patrick Brandtner
    • Taha Falatouri
    • Mehran Nasseri
    Abstract Full PDF Cite DOI: 10.31387/oscm0560411
    In recent years, there has been a growing surge of interest in the application of data analytics (DA) within the realm of supply chain management (SCM), attracting attention from both practitioners and researchers. This paper presents a comprehensive examination of recent implementations of DA in SCM. Employing a systematic literature review (SLR), we conducted a meticulous analysis of over 354 papers. Building upon a prior SLR conducted in 2018, we identify contemporary areas where DA has been applied across various functions within the supply chain and scrutinize the DA models and techniques that have been employed. A comparison between past findings and the current literature reveals a notable upsurge in the utilization of DA across most SCM functions, with a particular emphasis on the prevalence of predictive analytics models in contemporary SCM applications. The findings of this paper offer a detailed insight into the specific DA models and techniques currently in use across various SCM functions. Additionally, a discernible increase in the adoption of mixed or hybrid DA models is observed. However, several research gaps persist, including the need for more attention to real-time DA in SCM, the integration of publicly available data, and the application of DA to mitigate uncertainty in SCM. To address these areas and guide future research endeavors, the paper concludes by delineating six concrete research directions. These directions offer valuable avenues for further exploration in the field.
    @article{oscm-2024-48,
  title={Data Analytics in Supply Chain Management: A State-of-the-Art Literature Review},
  year={2024},
  author={Farzaneh Darbanian and Patrick Brandtner and Taha Falatouri and Mehran Nasseri},
  journal={Operations and Supply Chain Management: An International Journal},
  volume={17},
  number={1},
  pages={1--31},
  doi={10.31387/oscm0560411}
}
    Farzaneh Darbanian, Patrick Brandtner, Taha Falatouri, Mehran Nasseri (2024). Data Analytics in Supply Chain Management: A State-of-the-Art Literature Review. Operations and Supply Chain Management: An International Journal, 17(1), 1-31. https://doi.org/10.31387/oscm0560411
  2. Developing A Strategic Framework to Build Future Last Mile Delivery Scenarios: A Scenario Thinking Approach
    • Kolawole Ewedairo
    • Prem Chhetri
    • Jago Dodson
    • Himanshu Kumar Shee
    Abstract Full PDF Cite DOI: 10.31387/oscm0560412
    Last mile delivery (LMD) logistics research has drawn attention due to increased urban compactness and environmental concerns arising from freight traffic congestion. This has affected the cost-effectiveness and on-time delivery of urban freight. This study aims to develop a strategic framework to formulate future LMD scenarios based on transport and urban planning constraints using a scenario thinking approach. A scenario thinking stakeholder workshop was conducted to collect data on last mile delivery constraints in Metropolitan Melbourne. The research develops five abridge scenario thinking stages that researchers can adopt in scenario thinking methodology. Using brainstorming and storytelling of scenario thinking approach, participants identified 34 transportation and planning constraints clustered into six urban built-environment dimensions that formed the basis of the development of LMD future scenarios. The six clustered dimensions include Freight Infrastructure, Infrastructure Supply, Land use Intensity, Infrastructure Sharing, Intersection Controls and Human Behaviour. Infrastructure Supply and Land use Intensity were found to represent higher uncertainty and higher impact on city logistics provisions. The proposed regulatory-informed and efficiency-responsive strategies are the key to manage LMD. These strategies will help city logistics providers and planners in development of operational plans in making investment decision on LMD challenges.
    @article{oscm-2024-49,
  title={Developing A Strategic Framework to Build Future Last Mile Delivery Scenarios: A Scenario Thinking Approach},
  year={2024},
  author={Kolawole Ewedairo and Prem Chhetri and Jago Dodson and Himanshu Kumar Shee},
  journal={Operations and Supply Chain Management: An International Journal},
  volume={17},
  number={1},
  pages={32--49},
  doi={10.31387/oscm0560412}
}
    Kolawole Ewedairo, Prem Chhetri, Jago Dodson, Himanshu Kumar Shee (2024). Developing A Strategic Framework to Build Future Last Mile Delivery Scenarios: A Scenario Thinking Approach. Operations and Supply Chain Management: An International Journal, 17(1), 32-49. https://doi.org/10.31387/oscm0560412
  3. Are Chatbots the Key to Success in Customer Service for Logistics Companies? A Statistical Study of 10 of the Most Important Companies in South America
    • Pedro Ramos De Santis
    Abstract Full PDF Cite DOI: 10.31387/oscm0560413
    This article aims to investigate the effectiveness of chatbots in improving customer service for logistics companies, focusing on ten of the most important companies in South America. Data was collected from 1250 chatbot users across these companies and analyzed to determine the relationship between chatbot usage and customer satisfaction. The results indicate that chatbots can effectively improve customer service in the logistics industry, with a significant positive correlation between chatbot usage and customer satisfaction. The study employed multiple regression analysis to identify the most important factors influencing customer satisfaction with chatbots, including the chatbot’s capacity to address customer concerns, its familiarity with the company’s products and services, its capability to manage issues without requiring human intervention, its usage of correct grammar in its responses, and its general reputation for customer satisfaction. The results of this study have important implications for the logistics industry, as they provide insight into the potential benefits of chatbot technology for enhancing customer service.
    @article{oscm-2024-50,
  title={Are Chatbots the Key to Success in Customer Service for Logistics Companies? A Statistical Study of 10 of the Most Important Companies in South America},
  year={2024},
  author={Pedro Ramos De Santis},
  journal={Operations and Supply Chain Management: An International Journal},
  volume={17},
  number={1},
  pages={50--64},
  doi={10.31387/oscm0560413}
}
    Pedro Ramos De Santis (2024). Are Chatbots the Key to Success in Customer Service for Logistics Companies? A Statistical Study of 10 of the Most Important Companies in South America. Operations and Supply Chain Management: An International Journal, 17(1), 50-64. https://doi.org/10.31387/oscm0560413
  4. Digital Technology Adoption for Building Supply Chain Resilience Amid the COVID-19 Pandemic: Evidence from South Korean Manufacturers
    • Minhyo Kang
    • Charles Robb
    • Seongsoo Kim
    • Aaron Stephens
    Abstract Full PDF Cite DOI: 10.31387/oscm0560414
    This study examines the digital technology adoption of South Korean manufacturers amidst the pandemic unveiling how supply chain disruption orientation improves the adoption of technology to build supply chain resilience and market performance. This is an empirical study utilizing psychosomatic variables (supply chain disruption orientation, innovation adoption, digital infrastructure capability, supply chain resilience, and market performance) to build a model. A sample of 76 South Korean manufacturers is used to test the model and the interrelationships. PLS-SEM is employed for the analysis and mediation effects are provided. Findings indicate that supply chain disruption orientation was significant for the adoption of digital technology during the pandemic; moreover, digital technology facilitated improved supply chain resilience and market performance. Further implications are explicated in this paper.
    @article{oscm-2024-51,
  title={Digital Technology Adoption for Building Supply Chain Resilience Amid the COVID-19 Pandemic: Evidence from South Korean Manufacturers},
  year={2024},
  author={Minhyo Kang and Charles Robb and Seongsoo Kim and Aaron Stephens},
  journal={Operations and Supply Chain Management: An International Journal},
  volume={17},
  number={1},
  pages={65--76},
  doi={10.31387/oscm0560414}
}
    Minhyo Kang, Charles Robb, Seongsoo Kim, Aaron Stephens (2024). Digital Technology Adoption for Building Supply Chain Resilience Amid the COVID-19 Pandemic: Evidence from South Korean Manufacturers. Operations and Supply Chain Management: An International Journal, 17(1), 65-76. https://doi.org/10.31387/oscm0560414
  5. Study Examines Role of Collaboration-Enhancing Factors in Supply Chain
    • Soohyo Kim
    • Changjoon Lee
    Abstract Full PDF Cite DOI: 10.31387/oscm0560415
    In a dynamic business landscape, competition is increasingly shifting from individual entities to the competitive strength of the entire supply chain. Therefore, it is imperative to ensure and enhance supply chain competitiveness. Accordingly, our study explores the crucial role of collaboration-enhancing elements within supply chains, focusing on how trust, collaboration, and affective commitment—integral aspects of supply chain management—affect logistics performance, a key performance indicator in this domain. The study introduces two distinct dimensions of trust as precursors to fostering collaboration and enhancing affective commitment. Additionally, it scrutinizes the intricate interplay between supply chain collaboration, affective commitment, and logistics performance. For empirical evidence, we surveyed employees in supply chain-related departments in Korean manufacturing companies, analyzing 281 questionnaires. A structural equation model was employed to rigorously test hypotheses. Within regard to trust, cognitive trust has been identified as a significant catalyst for promoting supply chain collaboration, while both affective and cognitive trust contribute positively to cultivating affective commitment. Conversely, affective commitment is considered a pertinent precursor to fostering supply chain collaboration. Significantly, both supply chain collaboration and affective commitment exhibit a substantial and positive influence on enhancing logistics performance. These findings underscore the pivotal roles of supply chain collaboration and affective commitment in establishing enduring partnerships within supply chains, with trust, in its multifaceted form, emerging as the keystone facilitating these crucial relationships.
    @article{oscm-2024-52,
  title={Study Examines Role of Collaboration-Enhancing Factors in Supply Chain},
  year={2024},
  author={Soohyo Kim and Changjoon Lee},
  journal={Operations and Supply Chain Management: An International Journal},
  volume={17},
  number={1},
  pages={77--88},
  doi={10.31387/oscm0560415}
}
    Soohyo Kim, Changjoon Lee (2024). Study Examines Role of Collaboration-Enhancing Factors in Supply Chain. Operations and Supply Chain Management: An International Journal, 17(1), 77-88. https://doi.org/10.31387/oscm0560415
  6. Mapping the Research Landscape of Buyer-Supplier Relationships: Insights and Trends from Bibliometric Analysis
    • Amjad Ur Rehman
    • Asif Mahmood
    • Mazhar Iqbal
    • Shahid Bahsir
    • Nouman Nasir
    Abstract Full PDF Cite DOI: 10.31387/oscm0560416
    We conducted a bibliometric analysis of existing published articles on Buyer-Supplier Relationships (BSR) by extracting the data from the Scopus database. This analysis covered the period (1983 to 2023), using VOSviewer and Biblioshiny R for data analysis and visualization. The findings of this research reveal insights. For example, research on BSR was conducted in 63 countries, with the United States having the highest number of articles, followed by the United Kingdom and China, respectively. The study provides information regarding the top journals for BSR publications and highlights influential authors and institutions. In this way, we performed a co-occurrence analysis of indexed keywords, which emerged as five distinct clusters: operations and quality management, sustainable and innovative supply chain, digital transformation, supply chain economics and strategic advantage. Furthermore, we discovered potential research areas during thematic mapping, such as strategic planning, sustainable development, and information sharing in BSR. This study provides valuable insights and information into the current status and future sustainability of BSR research for different communities, such as buyers, suppliers, managers and research scholars.
    @article{oscm-2024-53,
  title={Mapping the Research Landscape of Buyer-Supplier Relationships: Insights and Trends from Bibliometric Analysis},
  year={2024},
  author={Amjad Ur Rehman and Asif Mahmood and Mazhar Iqbal and Shahid Bahsir and Nouman Nasir},
  journal={Operations and Supply Chain Management: An International Journal},
  volume={17},
  number={1},
  pages={89--103},
  doi={10.31387/oscm0560416}
}
    Amjad Ur Rehman, Asif Mahmood, Mazhar Iqbal, Shahid Bahsir, Nouman Nasir (2024). Mapping the Research Landscape of Buyer-Supplier Relationships: Insights and Trends from Bibliometric Analysis. Operations and Supply Chain Management: An International Journal, 17(1), 89-103. https://doi.org/10.31387/oscm0560416
  7. Untangling the Influencing Factors of Intention to Adopt Green Supply Chain Management Practices: An Integration of Toe Framework and Self-Determination Theory
    • Noor Fatima
    • Muhammad Abrar
    • Muhammad Shahbaz
    Abstract Full PDF Cite DOI: 10.31387/oscm0560417
    This study aims to empirically investigate the predictors of intentions to adopt green supply chain management (GSCM) practices. Technology-Organization-Environment framework has incorporated as a primary theoretical lens in which technological factors (relative advantage, compatibility, and complexity), organizational factors (corporate social responsibility, organizational readiness and top management support) and environmental factors (normative pressure, coercive pressure, mimetic pressure and government support) were ruminated which is further extended with Self-determination theory factors (intrinsic motivation and extrinsic motivation). The data was collected through an online survey from the employee of manufacturing SMEs in Pakistan and received 409 valid responses for hypothesis testing. The results demonstrated that all the selected predictors are significantly associated with intentions to adopt GSCM practices. The findings of the study contributed to the literature on intentions to adopt GSCM practices and provide intuition to scholars and practitioners.
    @article{oscm-2024-54,
  title={Untangling the Influencing Factors of Intention to Adopt Green Supply Chain Management Practices: An Integration of Toe Framework and Self-Determination Theory},
  year={2024},
  author={Noor Fatima and Muhammad Abrar and Muhammad Shahbaz},
  journal={Operations and Supply Chain Management: An International Journal},
  volume={17},
  number={1},
  pages={104--122},
  doi={10.31387/oscm0560417}
}
    Noor Fatima, Muhammad Abrar, Muhammad Shahbaz (2024). Untangling the Influencing Factors of Intention to Adopt Green Supply Chain Management Practices: An Integration of Toe Framework and Self-Determination Theory. Operations and Supply Chain Management: An International Journal, 17(1), 104-122. https://doi.org/10.31387/oscm0560417
  8. Unlocking the Potential of Vietnamese Supply Chain with Digitalization: A Bibliometric Analysis and Systematic Literature Review
    • Tram Thi Bich Nguyen
    • Mohammadreza Akbari
    • Khang Dinh Nguyen
    Abstract Full PDF Cite DOI: 10.31387/oscm0560418
    Unlocking the potential of digital transformation in emerging economies like Vietnam holds the key to revolutionizing supply chains for a brighter, more efficient future. This review paper explores digital transformation in emerging economies, with a focus on Vietnam, aiming to investigate strategic pathways for reshaping supply chains and enhancing efficiency. The study employs a rigorous methodology, combining bibliometric analysis and systematic literature review, to contribute significantly to the knowledge base. Findings empower businesses with comprehensive insights into the current state of supply chain management digitalization in Vietnam, revealing not only the existing landscape but also actionable recommendations for improvement. The research sheds light on innovative approaches, highlighting areas where businesses can strengthen their digitalization efforts. This original contribution enriches academic discourse, providing valuable insights for both academia and industry practitioners seeking sustainable growth and success in an ever-evolving market.
    @article{oscm-2024-55,
  title={Unlocking the Potential of Vietnamese Supply Chain with Digitalization: A Bibliometric Analysis and Systematic Literature Review},
  year={2024},
  author={Tram Thi Bich Nguyen and Mohammadreza Akbari and Khang Dinh Nguyen},
  journal={Operations and Supply Chain Management: An International Journal},
  volume={17},
  number={1},
  pages={123--141},
  doi={10.31387/oscm0560418}
}
    Tram Thi Bich Nguyen, Mohammadreza Akbari, Khang Dinh Nguyen (2024). Unlocking the Potential of Vietnamese Supply Chain with Digitalization: A Bibliometric Analysis and Systematic Literature Review. Operations and Supply Chain Management: An International Journal, 17(1), 123-141. https://doi.org/10.31387/oscm0560418
  9. Scenario Analysis for Supply Chain Management of Milled Grain Products in South Africa: A System Dynamics Approach
    • Martin Siluthanyi
    • Anup Pradhan
    • Zakaria Yahia
    Abstract Full PDF Cite DOI: 10.31387/oscm0560419
    This study aimed to identify the interactions between the sub-systems of the supply chain system of milled grain products, in South Africa, namely: (1) farming (agricultural); (2) transport (transportation); (3) manufacturing (milling); and (4) trade (retail). Furthermore, this paper investigated how these sub-systems are affected by economic and natural external factors namely: (1) the exchange rate between ZAR and USD; (2) the price of international crude oil; and (3) climate change and/or droughts. For this purpose, system dynamics (SD) model was developed and used, which enabled to accommodate the system components and factors influencing the performance of the supply chain system of milled grain products. The SD model runs demonstrated the interdependent relationships among the four sub-systems of the supply chain of milled grain products. Furthermore, the simulation results and scenario analysis showed the impact of the three external factors on the overall performance of the milled grain supply chain and its four sub-systems in terms of the availability and utilization of farming land, grain yield, transportation costs, milling costs, retail costs and farming profits.
    @article{oscm-2024-56,
  title={Scenario Analysis for Supply Chain Management of Milled Grain Products in South Africa: A System Dynamics Approach},
  year={2024},
  author={Martin Siluthanyi and Anup Pradhan and Zakaria Yahia},
  journal={Operations and Supply Chain Management: An International Journal},
  volume={17},
  number={1},
  pages={142--163},
  doi={10.31387/oscm0560419}
}
    Martin Siluthanyi, Anup Pradhan, Zakaria Yahia (2024). Scenario Analysis for Supply Chain Management of Milled Grain Products in South Africa: A System Dynamics Approach. Operations and Supply Chain Management: An International Journal, 17(1), 142-163. https://doi.org/10.31387/oscm0560419
  10. Lifecycle Cost Affordability and Performance-Based Contracting – A Managerial Decision Framework Based on Literature Review
    • Saba Pourreza
    • Rebecca Scott
    • Brian Sauser
    Abstract Full PDF Cite DOI: 10.31387/oscm0560420
    This manuscript reviews and synthesizes the product service system, lifecycle affordability, and performance-based contracting (PBC) literature across supply chain management, operations management, and logistics discipline. The study is based on 128 peer-reviewed articles published between 2005 and 2023 in journals related to the supply chain, logistics, and operations management field. The study proposes a framework for lifecycle affordability (LCA) and key aspects of performance-based strategy design and management, performance specification, and cost elements. This study is a robust literature review of lifecycle affordability and performance-based contracting. It proposes a framework to assist in business-to-business managerial decision-making to reduce lifecycle costs.
    @article{oscm-2024-57,
  title={Lifecycle Cost Affordability and Performance-Based Contracting – A Managerial Decision Framework Based on Literature Review},
  year={2024},
  author={Saba Pourreza and Rebecca Scott and Brian Sauser},
  journal={Operations and Supply Chain Management: An International Journal},
  volume={17},
  number={1},
  pages={164--181},
  doi={10.31387/oscm0560420}
}
    Saba Pourreza, Rebecca Scott, Brian Sauser (2024). Lifecycle Cost Affordability and Performance-Based Contracting – A Managerial Decision Framework Based on Literature Review. Operations and Supply Chain Management: An International Journal, 17(1), 164-181. https://doi.org/10.31387/oscm0560420
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