Integration of Real-Time Demand Information and Spare Parts Distribution Planning for the Optimization of Spare Parts Supply in After-Sales Service Networks

Author: Martin Thormann. Abstract: Accurate spare parts demand planning and effective distribution planning is essential for providers of after-sales services in the machine and plant engineering industry to ensure high spare parts availability for maintenance and failure orders (callouts) at a reasonable cost. Low spare parts availability is primarily the result of high uncertainty in spare parts demand, leading to misallocation of parts within after-sales service networks.