‘Angkot’ or Paratransit can be considered as an early development version of public transportation which is commonly found in smaller towns in Indonesia. It often has no fixed schedule or timetable compare to the typical public transportation. In the tourist city of Batu in Indonesia, Angkot service is quite popular among the residents and covers many public places in the city-center area. Due to the lack of route information display, the usage of paratransit services are often limited to only Batu residents. We found that generally people used motorcycles as their main transportation and only 16.44% are common angkot users. This study proposed the design of Batu city paratransit map using the 12 key elements of the TCRP standard for public transportation displays. The display languages are available both in Indonesian and English to broaden the public group of paratransit users. The early schematic map design has been developed and tested with Indonesians and the feedback was positive. The comments from the open-ended questions are collected, coded, and then classified intogroups to use for revising the map. Overall, the paratransit map looks similar to public transportation except the meaning of the common stops for paratransit compared to the interchanges area in other public transportation. By proposing the design information displays specifically for paratransit, this should be beneficial for the future development of public transportation services in Batu City.

@inproceedings{oscm-2020-1799,
  title={DESIGNING PARATRANSIT INFORMATION DISPLAYS FOR BATU CITY, INDONESIA: DESIGN NEEDS AND USER SUGGESTIONS},
  year={2020},
  author={Rika Amartha Wulandari and Waressara Weerawat},
  booktitle={Proceedings of the 10th International Conference on Operations and Supply Chain Management, 2020},
  doi={10.31387/oscm490267}
}

Rika Amartha Wulandari, Waressara Weerawat (2020). DESIGNING PARATRANSIT INFORMATION DISPLAYS FOR BATU CITY, INDONESIA: DESIGN NEEDS AND USER SUGGESTIONS. In Proceedings of the 10th International Conference on Operations and Supply Chain Management, 2020. https://doi.org/10.31387/oscm490267