Supply chain control towers (SCCTs) are emerging as vital components of modern supply chain management (SCM). However, research on SCCTs is limited and disjointed. This paper explores critical success factors (CSFs) necessary for high-performing SCCTs and examines their impact on supply chain resilience (SCRES). Through a comprehensive systematic literature review, this research inductively identifies and classifies 14 CSFs into a framework consisting of organizational, process, and technological dimensions. We further map complex relationships among these CSFs, revealing how SCCT performance relies on CSFs interacting synergistically as dynamic capabilities. Moreover, this study extends the theory related to SCRES under dynamic and disruptive market conditions by discretely connecting SCCT outcomes to supply chain readiness, responsiveness, recovery, and renewal. By integrating both theoretical and practical perspectives, this study contributes to existing SCM knowledge by providing both a structured approach to identifying and implementing CSFs for SCCTs and explaining the role of SCCTs in advancing SCRES. This paper, therefore, serves as a valuable resource for both researchers and industry practitioners in understanding SCCT operations and outcomes in achieving efficient, robust, and resilient supply chains.

@article{oscm-2024-36,
  title={Systematic Review of Supply Chain Control Tower Critical Success Factors and Resilience Effects},
  year={2024},
  author={Clay Chaffin and Jacob Maywald and Adam Reiman and Aaron Glassburner},
  journal={Operations and Supply Chain Management: An International Journal},
  volume={17},
  number={3},
  pages={236--251},
  doi={10.31387/oscm0580439}
}

Clay Chaffin, Jacob Maywald, Adam Reiman, Aaron Glassburner (2024). Systematic Review of Supply Chain Control Tower Critical Success Factors and Resilience Effects. Operations and Supply Chain Management: An International Journal, 17(3), 236-251. https://doi.org/10.31387/oscm0580439